Frequently Asked Questions

Frequently Asked Questions with Answers

Category: General Questions
Intro: The Powerline Sockets are suitable for home users and businesses of all sizes and in all sectors. Read more...
T1000, T1101, T1501
Category: General Questions
Intro: Yes, Powerline technology has been approved as an IEEE standard Read more...
T1000, T1101, T1501
Category: General Questions
Intro: 8 units within a single network sharing the same bandwidth. Read more...
T1000, T1101, T1501
Category: General Questions
Intro: Powerline bandwidth is shared out in a similar way to WiFi bandwidth. Read more...
T1000, T1101, T1501
Category: General Questions
Intro: Yes, in the last 6 years, network speeds have increased dramatically and each successive chip is better at handling any interference on the mains cable. Read more...
T1000, T1101
Category: General Questions
Intro: Powerline as a standard has been specifically designed for home use (hence the name HomePlug Alliance) but it is an excellent solution for addressing a number of business pains. Powerline is an excellent solution in a variety of scenarios. Read more...
T1000, T1101, T1501
Category: General Questions
Intro: You need at least 2 or more Powerline Sockets to create a network. Read more...
T1000, T1101
Category: Installation Questions
Intro: Like any other power outlet, the Powerline Socket needs to be installed by a qualified electrician. Read more...
T1000
Category: Installation Questions
Intro: No. Read more...
T1000
Category: Installation Questions
Intro: Research around the UK came up with an average labour cost of between £50 and £100 to replace 4 existing two-gang power sockets with Powerline Sockets. Read more...
T1000
Category: Installation Questions
Intro: The Powerline Socket fits a standard UK two-gang 35 mm deep back metal box. Read more...
T1000
Category: Installation Questions
Intro: No. Read more...
T1000, T1101
Category: Installation Questions
Intro: Yes. Read more...
T1000, T1101
Category: Installation Questions
Intro: Not as much as you would expect it to as the power circuit is used as an RF aerial that is pushes data across the circuit. Read more...
T1000, T1101
Category: Installation Questions
Intro: Depends if all the rings are joined at the same electrical consumer unit or not. Read more...
T1000, T1101
Category: Installation Questions
Intro: Depends if the phases are joined at the electrical consumer unit or not. Read more...
T1000, T1101
Category: Installation Questions
Intro: Yes Read more...
T1000, T1101
Category: Installation Questions
Intro: Yes, you can install up to 64 Powerline Sockets per network running in a single phase. Read more...
T1000, T1101
Category: Performance Questions
Intro: The chip will happily sync at 50Hz or 60Hz and this is used as a timing marker so that all units are synchronised. Read more...
T1000, T1101
Category: Installation Questions
Intro: Yes, Powerline Sockets are HomePlug AV compatible so it works with any adaptor compatible with HomePlug AV. Read more...
T1000, T1101
Category: Performance Questions
Intro: Yes Read more...
T1000, T1101
Category: Performance Questions
Intro: Using the Power Ethernet Monitoring Software PEMS Read more...
T1000, T1101
Category: Performance Questions
Intro: It depends on the HDTV resolutions Read more...
T1000, T1101
Category: Performance Questions
Intro: The Powerline Sockets are equipped with Quality of Service (QoS) which prioritize large bandwidth applications as HDTV optimising the data flow and ensuring excellent quality Read more...
T1000, T1101
Category: Performance Questions
Intro: Up to 300 on typical mains wiring Read more...
T1000, T1101
Category: Performance Questions
Intro: between 70 and 180 Mbps Read more...
T1000, T1101
Category: Performance Questions
Intro: By plugging any noisy device into the Powerline Socket Read more...
T1000, T1101
Category: Performance Questions
Intro: Lamps with dimmers, scent plugins, night lights, mobile phone chargers, power supply units are example of electrically noisy devices. Read more...
T1000, T1101
Category: Performance Questions
Intro: No, the socket includes a built-in filtered socket to minimise the effect of locally connected noisy devices. Read more...
T1000, T1101
Category: Performance Questions
Intro: Hospitals in Europe have chosen digital communications where this interference is less of issue. Read more...
T1000, T1101
Category: Functionality Questions
Intro: QoS watches the traffic coming from your equipment and the bandwidth requirements of each application in order to optimise the data flow and to ensure that certain applications such as Voice and Video always get priority over other network events Read more...
T1000, T1101
Category: Functionality Questions
Intro: Yes, the Powerline Socket has a built in managed switch which provides QoS, tagged VLAN and other advanced networking functionality which can be configured for different priority traffic. Read more...
T1000, T1101
Category: Functionality Questions
Intro: Yes. Read more...
T1000, T1101
Category: Functionality Questions
Intro: In the majority of UK homes, the same breaker connects all the rings and the network therefore is able to run across the different mains rings because the Powerline signal can run across the busbar. Read more...
T1000, T1101
Category: Functionality Questions
Intro: The network that is created is a meshed switched Ethernet network so all devices connected can see each other. Read more...
T1000, T1101
Category: Functionality Questions
Intro: Using the Powerline Sockets internal encryption, which is enabled by downloading PEMS Read more...
T1000, T1101
Category: Functionality Questions
Intro: Just connect one Powerline Socket to the router to share Internet connectivity between all the Powerline Sockets installed in the same network Read more...
T1000, T1101
Category: Functionality Questions
Intro: To secure the network it is recommended that you change the Network Password, as it is used as a key for the 128bit AES encryption. For this,download PEMS. Read more...
T1000, T1101
Category: Functionality Questions
Intro: Powerline Sockets automatically go in to power-safe mode when no network activity is detected such as when the connected computer is switched off or in standby mode. Read more...
T1000, T1101
Category: Functionality Questions
Intro: The Powerline Sockets automatically go to sleep when there is no active Ethernet connection, but the units can be put into manual hibernation mode where the power consume drops to ~0.5W. This is done by holding down the reset button for 10 seconds. Read more...
T1000, T1101
Category: Troubleshooting
Intro: If your Powerline Sockets cannot connect to each other, please check the following: Read more...
T1000, T1101
Category: Troubleshooting
Intro: If the Power light is off, then there is no electrical supply to the Powerline socket. Read more...
T1000, T1101
Category: Troubleshooting
Intro: The Network Activity light goes solid when there is an active Ethernet cable plugged into one of the 4 Ethernet ports on the front of the Powerline Socket. It blinks to show it is Ethernet activity. Read more...
T1000, T1101
Category: Troubleshooting
Intro: If the Powerline (PLC) light is off and the Power light is red, it means that this Powerline Socket is asleep or in hibernation. Powerline Sockets automatically go into sleep mode when there is no active Ethernet connection. Read more...
T1000, T1101
Category: Troubleshooting
Intro: Ensure that one Powerline Socket is connected to the router to share Internet connectivity between all the Powerline Sockets installed in the same network. Read more...
T1000, T1101
Category: Troubleshooting
Intro: First check that the Powerline adaptors are compatible with HomePlug AV standard. If they are not compatible with HomePlug AV standard then they will stop the Powerline network from working properly. Read more...
T1000, T1101
Category: Troubleshooting
Intro: Powerline networking needs two or more devices to create a network. Read more...
T1000, T1101
Category: Troubleshooting
Intro: Yes, Simply connect your dedicated WiFi router to any one of the Powerline Sockets using a CAT5 cable. Read more...
T1000, T1101
Category: Troubleshooting
Intro: If the phases are joined at the electrical consumer unit, the Powerline network will run everywhere where there is a connectivity path. If the circuits are isolated, then the network can be joined together using CAT5 cables. Read more...
T1000, T1101