Why can’t my Powerline Sockets connect to each other?

FAQ > Troubleshooting > Why can’t my Powerline Sockets connect to each other?

Why can’t my Powerline Sockets connect to each other?

Category: Troubleshooting
Related Products: T1000,T1101

If your Powerline Sockets cannot connect to each other, please check the following:

1.  The Power light should be solid green on all the Powerline Sockets which indicates that the devices are powered on.  If it has turned red, then the unit has gone to sleep.  A short press of the Reset button (R) will reboot the device.  The unit will reset itself and will stay on for 15 minutes regardless of whether an active Ethernet cable is plugged in. 

2.  The PLC Connection light should be a solid colour.

3.  If the PLC Connection light is off, then it is unable to see any other Powerline Sockets or 3rd party units sharing the same Network Password. It is possible that the Powerline Socket have a different Network Password.  Using the PEMS , change the Network Passwords on the Powerline Sockets to ensure that they match.

4.  If this is still unsuccessful, please check your other units in the same way. Check that the Powerline Sockets are wired in the same electrical phase.